Your reference number can be found on all of the material delivered to you by Neptune with the exception of our door tag.

If you've found this site because you received a pamphlet or booklet from Neptune regarding your water meter appointment, your reference number will be found on the cover beneath the web site link.

If you've found this site because you received a letter from Neptune regarding your water meter appointment, your reference number will be found at the top left hand corner of the letter beneath your address information.